I originally purchased a VPS at their Seattle location but then quickly made a change in plans to consolidate more of my servers into one, so the VPS would be way too small. I pinged their sales/support to purchase a dedicated E3 server. They were able to quickly terminate and credit the VPS order so I could apply that credit towards the dedicated server, so no money lost, which was awesome! I got the dedicated server in just over 30 minutes! The entire mixup/order/credit process was about an hour. Great all around experience.